Terms of use

1. Our Services

The Therapist Referral Network is a platform for licensed therapists and therapists in supervised practice. The Services enable therapists to:

• Create professional profiles with their specialties, location, modalities, languages, and other practice details
• Post referral requests describing client needs (in general, non-identifying terms) to find appropriate therapists
• Receive email notifications when their profile matches a referral request
• Track referral fulfillment

The Services are currently available in Canada, excluding the Province of Quebec. If you are located in the United States, you may join our waitlist to be notified when the service becomes available in your region.

The platform does not collect or process any client or patient health information. All data on the platform belongs to therapists. Referral requests describe client needs in general terms (presenting issue, age group, location) and do not constitute personal information about the client being referred.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

2. Intellectual property rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws and treaties around the world. The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the “Prohibited activities” section below, we grant you a non-exclusive, non-transferable, revocable license to: access the Services; and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to hi@therapistreferralnetwork.com.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these intellectual property rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

By sending us Submissions through any part of the Services you:

• Confirm that you have read and agree with our “Prohibited activities” and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading
• To the extent permissible by applicable law, waive any and all moral rights to any such Submission
• Warrant that any such Submissions are original to you or that you have the necessary rights and licenses to submit such Submissions
• Warrant and represent that your Submissions do not constitute confidential information

3. User representations

By using the Services, you represent and warrant that:

1. You have the legal capacity and you agree to comply with these Legal Terms
2. You are at least 18 years of age
3. You are a licensed therapist, a therapist in supervised practice, or a practicum student operating under the supervision of a licensed therapist, in good standing with your applicable regulatory body
4. The credentials, licensing information, and professional details you provide on the platform are accurate and current
5. You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise
6. You will not use the Services for any illegal or unauthorized purpose
7. Your use of the Services will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. Professional conduct

As a therapist using the Therapist Referral Network, you agree to:

Credential accuracy. Maintain accurate and current information about your professional credentials, licensing status, and regulatory standing. You must update your profile promptly if your licensing status changes (e.g., if you move from supervised practice to full licensure, or if your license is suspended or revoked).

Regulatory compliance. Comply with all obligations imposed by your professional regulatory body (e.g., College of Registered Psychotherapists of Ontario, College of Psychologists and Behaviour Analysts of Ontario, or equivalent in your province). Nothing in these Legal Terms overrides or limits your professional obligations.

No client-identifying information. Do not include client names, contact information, or other personally identifying information about clients in referral requests or any other content on the platform. Referral requests should describe client needs in general terms only (e.g., presenting issue, age group, location, modality preference).

Referral responsibility. The Therapist Referral Network facilitates introductions between therapists. We do not verify the clinical qualifications, competence, or suitability of any therapist on the platform. You are solely responsible for evaluating the appropriateness of any therapist you refer a client to or accept a referral from.

No therapeutic relationship. The Therapist Referral Network does not create, facilitate, or imply any therapeutic relationship between you and any client. The platform is a tool for therapist-to-therapist referrals only.

5. Prohibited activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
• Use any information obtained from the Services in order to harass, abuse, or harm another person
• Make improper use of our support services or submit false reports of abuse or misconduct
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
• Attempt to impersonate another user or person or use the username of another user
• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services
• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services
• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses
• Include client names, health conditions, contact information, or other personally identifying information about clients in referral requests, profile fields, or any other content on the platform

6. User content and contributions

The Services allow you to create and publish content, including therapist profiles and referral requests (collectively, “Contributions”). Contributions may be viewable by other registered users of the Services.

When you create or make available any Contributions, you represent and warrant that:

• Your Contributions are accurate and truthful, particularly regarding professional credentials, licensing status, and practice details
• Your Contributions do not violate any applicable law or regulation, including the regulations of your professional regulatory body
• Your Contributions do not contain any personally identifying information about clients
• Your Contributions do not infringe on the intellectual property rights or privacy rights of any third party
• Your Contributions are not false, inaccurate, deceitful, or misleading

7. Contribution license

You retain ownership of your profile data and Contributions. By creating or making available Contributions on the Services, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your Contributions solely for the purposes of operating and providing the Services, including:

• Displaying your therapist profile to other registered users
• Matching your profile against referral requests
• Sending referral notification emails that include your name, credentials, and relevant profile information to matched therapists
• Improving the Services through aggregate, anonymized analysis

This license terminates when you delete your account or remove your Contributions, subject to the data retention schedule described in our Privacy Policy.

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions to the Services.

8. Affiliated services and communications

The Therapist Referral Network is a free service. Referral notification emails may contain a clearly delineated section with information about affiliated services that provide tools for therapist practices:

• Curio (curio.health) — email encryption for therapist practices
• Quitewell (quitewell.marketing) — marketing tools for therapist practices

This content is informational and incidental to the primary transactional purpose of the email (delivering a referral match you signed up to receive). We do not send standalone marketing emails promoting affiliated services without your separate, express consent.

By using the Services, you acknowledge that referral notification emails may include this affiliated service information. If you prefer not to see affiliated service content, you may contact us at hi@therapistreferralnetwork.com to opt out of the sponsor section while continuing to receive referral notifications.

9. Account deletion and data

You may request deletion of your account at any time through your account settings or by contacting us at hi@therapistreferralnetwork.com.

When you delete your account:

• Sensitive data (ethnicity, faith orientation) is deleted immediately
• Login credentials and sessions are deleted immediately
• Profile data (name, email, credentials) is deleted within 30 days
• Referral history is anonymized or deleted within 30 days
• Consent records are retained for 24 months after account closure as required for regulatory compliance
• Customer support logs are retained for 12 months

For complete details on how we handle your data, including backup retention and anonymization standards, see our Privacy Policy, Section 9.

10. Services management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities or their professional regulatory body; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

11. Term and termination

These Legal Terms shall remain in full force and effect while you use the Services. Without limiting any other provision of these Legal Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Legal Terms or of any applicable law or regulation. We may terminate your use or participation in the Services or delete any content or information that you posted at any time, without warning, in our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Upon termination, your data will be handled in accordance with the retention schedule described in our Privacy Policy, Section 9.

12. Modifications and interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

13. Governing law

These Legal Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Therapist Referral Network and yourself irrevocably consent that the courts of the Province of Ontario shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

14. Dispute resolution

Informal negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating any court proceeding. Such informal negotiations commence upon written notice from one Party to the other Party.

Jurisdiction

Any Dispute not resolved through informal negotiations shall be resolved exclusively in the courts of the Province of Ontario, Canada. The Parties agree to submit to the personal jurisdiction of the courts of the Province of Ontario.

Restrictions

The Parties agree that any proceedings shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no proceeding shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be brought on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. If any part of this restrictions provision is found to be unenforceable under applicable law, that part shall be severed and the remaining restrictions shall continue in full force and effect.

Exceptions

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

15. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

16. Disclaimer

The Services are provided on an as-is and as-available basis. You agree that your use of the Services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Services' content or the content of any websites linked to the Services and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Services, (3) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (4) any interruption or cessation of transmission to or from the Services, (5) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Services by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Services.

We do not verify the professional credentials, licensing status, clinical competence, or suitability of any therapist on the platform. The Therapist Referral Network is a matching tool only. You are solely responsible for evaluating the appropriateness of any referral and for all clinical decisions.

17. Limitations of liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the twelve (12) month period prior to any cause of action arising. The Services are provided free of charge, and accordingly our maximum liability is zero dollars ($0). Certain Canadian provincial laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

18. Indemnification

You agree to defend, indemnify, and hold us harmless, including our affiliates and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; (5) any overt harmful act toward any other user of the Services with whom you connected via the Services; or (6) any personally identifying client information you include on the platform in violation of Section 4. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

19. User data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

For full details about what data we collect, how we use it, and your rights regarding your data, see our Privacy Policy.

20. Electronic communications, transactions, and signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Nothing in this section limits your rights under PIPEDA or applicable provincial privacy legislation, including your right to access, correct, or request deletion of your personal information, or to withdraw consent as described in our Privacy Policy.

21. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

22. Contact us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Therapist Referral Network
Operated by Gabriel Borges
Toronto, Ontario, Canada
hi@therapistreferralnetwork.com